Cancellation & Refund Policy
Last Updated & Effective: August 28, 2026
14-Day Money-Back Guarantee
We want you to experience genuine, measurable improvement in your vitality, sleep, and recovery with Thrive. If you are not completely satisfied with your Thrive Starter, Premium, or Elite membership for any reason, you are eligible for a 100% full refund within 14 calendar days of your initial purchase or subscription upgrade.
1. Overview & Scope
This Cancellation and Refund Policy applies to all paid subscriptions, plans, and digital services provided by Thrive Wellness ("Thrive", "we", "our", or "us"). Whether you subscribed via the Apple App Store, Google Play Store, or directly via our website, we ensure a transparent, fair, and prompt refund experience.
2. The 14-Day Guarantee Terms
- Applicable Tiers: The guarantee covers all initial subscription purchases for Thrive Starter ($4.99/mo or $29.99/yr), Thrive Premium ($9.99/mo or $59.99/yr), and Thrive Elite ($19.99/mo or $119.99/yr).
- 14 Calendar Days: Your refund request must be submitted within 14 days of the original purchase or plan upgrade transaction timestamp.
- No Questions Asked: While we appreciate constructive feedback to help make Haven AI and our 8-pillar tracking better, your refund will be honored without hassle.
3. Subscription Cancellation Rules
You have full autonomy to cancel your recurring subscription at any moment without penalty or early termination fees:
What Happens When You Cancel:
• Retain Active Access: You will continue to have full access to all your paid tier features (unlimited Haven AI coach messaging, 8-pillar biometrics, guided programs, and wearable sync) until the end of your current paid billing period.
• No Future Charges: Your subscription will not renew at the next billing cycle.
• Preserve Your Data: Upon billing cycle completion, your account smoothly transitions to the Thrive Free tier. Your historical scores, daily streaks, biometric archives, and Haven chat memories remain safely intact.
4. How to Cancel & Request a Refund by Platform
Depending on where you purchased your Thrive membership, please follow the platform-specific instructions below:
Apple App Store
iOS & iPadOS- Open Settings on your iPhone.
- Tap your Apple ID / Name at top.
- Tap Subscriptions & select Thrive.
- Tap Cancel Subscription.
- To request a refund from Apple, visit reportaproblem.apple.com, sign in, choose "Request a refund", and select Thrive.
Google Play Store
Android Devices- Open the Google Play Store app.
- Tap your profile icon at top-right.
- Tap Payments & subscriptions → Subscriptions.
- Select Thrive and tap Cancel subscription.
- To request a refund within 14 days, contact our team directly at support@thrivewellness.io with your Google GPA order number.
Web & Direct Billing
Website Checkout- Log in to your account settings or open the Thrive App.
- Navigate to Profile → Settings → Subscription.
- Click Manage / Cancel Plan.
- To claim your 14-day refund, simply email our billing desk at support@thrivewellness.io for instant manual processing.
5. Refund Processing Timeline
We work to process all refund approvals swiftly and transparently:
Review & Approval
Our billing team reviews and authorizes eligible requests within 24–48 hours.
Payment Gateway
Refund is immediately released via Stripe, Apple, or Google Play billing systems.
Bank Posting
Funds appear in your original bank account or credit card within 3–7 business days.
6. Direct Refund Contact & Fast-Track Channel
For the fastest resolution, send your refund inquiry directly to our dedicated billing desk. Please include your registered account email and transaction receipt number.
7. Exceptions & Policy Nuances
- Past 14-Day Window: Refund requests submitted beyond 14 calendar days from the initial purchase date are generally non-refundable. However, you may cancel at any time to prevent all upcoming subscription cycles.
- Free Trial Cancellations: If you cancel during a free trial period prior to the renewal date, you will not be billed, and no refund is required.
- Account Violations: Accounts suspended or terminated due to gross violations of our Terms of Service or Community Guidelines forfeit refund eligibility.
Frequently Asked Questions
No! When your subscription is cancelled or refunded, your account transitions safely to the Thrive Free tier. Your complete 8-pillar history, daily score logs, and AI conversation history remain securely preserved in your cloud profile.
Annual plans ($29.99/yr Starter, $59.99/yr Premium, or $119.99/yr Elite) are covered by the exact same 14-day 100% money-back guarantee. If requested within 14 days of purchase, the full annual charge is refunded in full.
Because Apple manages payment credentials for App Store purchases, refund requests can be submitted in 60 seconds at reportaproblem.apple.com. If you experience any delay, notify our team at support@thrivewellness.io and we will assist you.
Yes, absolutely. You can re-subscribe or switch tiers at any time right from the Thrive mobile app settings under Profile → Manage Plan.